Terms of Service

Overview

Welcome to Elora Forever! References to “we”, “us” and “our” refer to Elora Forever. Elora Forever operates this store and website, including all associated order‑related information, content, features, tools, products and services, to deliver a curated shopping experience for you (the customer) (the “Services”). Elora Forever is powered by Shopify to enable us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively the “Terms of Service” or “Terms”), set forth your rights and obligations when you use the Services.

Please read these Terms of Service carefully. They contain important information regarding your legal rights, including disclaimers and limitations of liability. By accessing, using or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not accept these Terms of Service or the Privacy Policy, you must not access or use our Services.

Section 1 – Access and Accounts

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your state or province of residence, and that you consent to any minor dependant using the Services on any device owned, purchased or managed by you.

To use the Services, including browsing our online store or purchasing any of our products or services, you may be required to provide certain information such as your email address, billing, payment and shipping details. You represent and warrant that all information you submit to our store is accurate, current and complete, and that you hold all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities conducted under your account. You may not assign, sell, transfer or authorise your account to any third‑party.

Section 2 – Our Products

We have made every reasonable effort to display our products and services accurately within our online store. Please note, however, that colours and product appearances may differ from the on‑screen display due to variations in your device type, settings and configuration.

We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or match the presentation shown in our online store. All product descriptions are subject to change at any time without prior notice, and all final interpretation rights are reserved by us. We reserve the right to discontinue any product at any time, and we may, in our sole discretion, limit the quantity of any product supplied to any individual, region or jurisdiction.

Section 3 – Orders

When you submit an order, you are making an offer to purchase. Elora Forever reserves the right, in its sole discretion, to accept or decline your order for any reason. Your order is only formed once Elora Forever confirms acceptance. Acceptance of your order is conditional upon our receipt and processing of your payment. Please verify your order carefully prior to submission. Once an order has been accepted, Elora Forever may not be able to honour cancellation requests. If we decline, modify or cancel your order, we will attempt to contact you using the email address, billing address and / or telephone number you provided at checkout.

Returns and exchanges for your purchase are governed solely by our Refund Policy [LINK]. You represent and warrant that your purchase is for your personal or household use only and not for commercial resale or export.

Section 4 – Pricing and Billing

Prices, discounts and promotions are subject to change without prior notice. The price applicable to a product or service shall be the price in effect at the time you place your order and will be stated within your order confirmation email. Unless explicitly stated otherwise, displayed prices do not include taxes, shipping fees, handling charges, customs duties or import levies.

Prices published within our online store may differ from prices at physical retail locations, third‑party‑operated online stores or other retail outlets. We may run promotional offers from time to time which affect pricing and are governed by separate terms supplementary to these Terms. Where promotional terms conflict with these Terms, the promotional terms shall prevail.

You agree to supply current, complete and accurate purchase, payment and account information when making purchases via our store. You further agree to keep your account details up‑to‑date, including your email address, credit card number and expiry date, so that we may complete your transaction and contact you where necessary.

You represent and warrant that: (1) the credit‑card information you provide is genuine, correct and complete; (2) you are duly authorised to use that credit card for the purchase; (3) your credit‑card issuer will honour the charges incurred by you; and (4) you shall settle all incurred charges at the published rates including shipping and handling fees plus any applicable taxes, where applicable.

Section 5 – Shipping and Delivery

We accept no liability for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We shall not be responsible for delays caused by carriers, customs clearance procedures or circumstances beyond our reasonable control. Title and risk of loss for products shall pass to you once we hand the goods over to the shipping carrier.

Section 6 – Intellectual Property

Our Services, including without limitation all trademarks, branding, text, displayed content, images, graphics, product reviews, video and audio content, as well as their design, selection and arrangement, are owned by Elora Forever, its affiliates or its licensors, and are protected under United States and international patent, copyright and other intellectual‑property laws.

These Terms grant you a licence to use the Services solely for your personal, non‑commercial purposes. Without our prior written consent, you may not copy, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any materials contained within the Services. Save as expressly set out herein, nothing contained in these Terms shall be construed as granting you any licence or other rights in respect of any patents, trademarks, copyrights or other intellectual‑property rights belonging to Elora Forever, Shopify or any third party. Unauthorised use of the Services may violate federal and state intellectual‑property legislation. Elora Forever reserves all rights not expressly granted under this Agreement.

The name Elora Forever, its logo, product and service names, designs and slogans are trademarks of Elora Forever or its affiliates or licensors. You may not use these trademarks without prior written permission from Elora Forever. The name Shopify, its logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing within the Services are the trademarks of their respective owners.

Section 7 – Optional Third‑Party Tools

You may be granted access to customer tools supplied by third parties as part of the Services. We do not monitor, control or intervene in the operation of these third‑party tools.

You acknowledge and agree that we provide access to such tools “as‑is” and “as‑available”, without any warranties, representations, conditions or endorsements of any kind. We exclude all liability arising out of or in connection with your use of optional third‑party tools. Your use of any optional tools available on our website is at your own risk and discretion; you should ensure you review and consent to the terms published by the relevant third‑party provider.

We may roll out new features (including new tools and resources) via the Services in the future. Such new features shall also be deemed part of the Services and subject to these Terms of Service.

Section 8 – Third‑Party Links

The Services may feature materials and hyperlinks leading to websites provided or operated by third parties (including embedded third‑party functionality). We are not responsible for reviewing or evaluating the content or accuracy of any third‑party website you elect to visit. If you leave our Services to access third‑party materials or websites, you do so entirely at your own risk.

We accept no responsibility for any damage or loss sustained as a result of you visiting third‑party websites, or purchasing or using third‑party products, services, resources or content hosted thereon. Please carefully review the policies and terms of each third‑party prior to entering into any transaction. If you have complaints, claims, concerns or questions relating to third‑party goods and services, you must raise them directly with that third party.

Section 9 – Relationship with Shopify

[Merchant Note: This section accurately describes the relationship between Shopify and your store. Do not delete or revise this section.] Elora Forever is powered by Shopify to enable us to deliver the Services to you. Nonetheless, all sales and purchases made within our store are transacted directly with Elora Forever. By using the Services, you acknowledge and agree that Shopify shall bear no responsibility whatsoever for any aspect of sales concluded between you and Elora Forever, including any injury, damage or loss arising out of purchased goods and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or connected with your purchases or transactions with Elora Forever.

Section 10 – Privacy Policy

All personal information we collect through the Services is governed by our Privacy Policy, which can be viewed here [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy available at https://www.shopify.com/legal/privacy/app‑users. Your use of the Services signifies that you have read and understood our Privacy Policy.

Since the Services are hosted by Shopify, Shopify processes your personal data related to your access and usage of the Services for the purposes of operating and improving the Services. Information you submit via the Services may be transmitted to Shopify and to third‑party entities located in jurisdictions outside your country of residence to facilitate provision of the Services. Please consult our Privacy Policy [LINK] for further details on how personal data is handled by us, Shopify and our partners.

Section 11 – Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans or other content (collectively “Feedback”), you hereby grant to us a perpetual, worldwide, sub‑licensable, royalty‑free licence to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial exploitation, across any media. For example, we may exercise rights under this licence to operate, supply, evaluate, enhance, improve and promote the Services while performing our obligations and exercising our rights under these Terms of Service.

You further represent and warrant that: (1) you own or hold all necessary rights in respect of the Feedback you submit; (2) you have disclosed any compensation or incentives connected with the submission of Feedback; and (3) your Feedback complies with these Terms. We are under no obligation: (1) to treat your Feedback as confidential; (2) to provide you with payment for Feedback; or (3) to respond to your Feedback.

We reserve the right (without any obligation) to monitor, edit or remove content which, in our sole judgment, is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or which infringes any third‑party intellectual‑property rights or breaches these Terms of Service.

You agree that your Feedback shall not infringe third‑party rights including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree your Feedback must not contain defamatory or otherwise unlawful, abusive or obscene material, nor computer viruses or other malicious software that could disrupt the operation of the Services or associated websites. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties regarding the origin of any Feedback. You are solely liable for all Feedback you submit and its accuracy. We assume no liability or legal obligation for Feedback posted by you or any third‑party user.

Section 12 – Errors, Inaccuracies and Omissions

Information shown on the Services may occasionally contain typographical mistakes, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, delivery lead‑times and stock availability. We reserve the right to correct such errors, inaccuracies and omissions at any time. We further reserve the right to amend or update information or cancel orders without prior notice (even after you have placed your order) where published information is incorrect.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes. You shall not, directly or indirectly, access or use the Services: (1) for any unlawful or malicious purpose; (2) in breach of any applicable international, federal, provincial or state statutes, regulations, laws or local ordinances; (3) to infringe our intellectual‑property rights or the intellectual‑property rights of any third party; (4) to harass, mistreat, insult, harm, defame, disparage, intimidate or injure any of our employees or any other person; (5) to disseminate false or misleading information; (6) to send, knowingly receive, upload, download, utilise or re‑utilise any material which contravenes these Terms; (7) to dispatch or instigate the dispatch of advertising or promotional material including “spam”, chain letters, junk mail or other similar solicitation; (8) to impersonate any individual or legal entity or attempt to do so; or (9) to engage in any other conduct that restricts or inhibits any other person from enjoying the Services, or which in our opinion is likely to harm Elora Forever, Shopify or other service users or expose them to liability.

Additionally, you agree that you will not: (1) upload or transmit viruses or other malicious code capable of disrupting the functionality or operation of the Services; (2) copy, duplicate, extract, sell, resell or exploit any portion of the Services; (3) collect or track other individuals’ personal information; (4) distribute spam, phishing or deceptive emails in abuse of the Services; (5) deploy robots, web crawlers, scraping, automated data‑gathering tools, automated devices or workflows, AI tools (including agent‑style AI), whether automated or manual, to access the Services; or (6) interfere with, bypass or circumvent security features, authorisation controls, robot exclusion headers or other protective measures implemented to restrict access to the Services.

If we determine you have breached any provision of these Terms, we reserve the right to suspend, disable or terminate your account at any time without prior notice.

Section 14 – Agents

14.1 This Section (“Agent Terms”) shall apply whenever you utilise, permit, enable or cause an Agent to access, use or interact with the Services. An “Agent” means any software or service that takes autonomous or semi‑autonomous actions on behalf of an individual or legal entity, following their instructions, and executes actions from a user’s device without ongoing direct human supervision.

14.2 No Agent may access, use or interact with the Services unless it consistently identifies itself and strictly complies with paragraph 14.4 below. Furthermore, no Agent may access, use or interact with the Services in circumstances where we have directed that Agents are prohibited.

14.3 We may deploy technical countermeasures to restrict Agents from accessing, using or interacting with the Services.

14.4 Every Agent must: (1) disclose its status as an Agent within all HTTP/HTTPS requests by including the identifier “Agent/[Agent‑Name]” inside the user‑agent string; (2) not conceal or obscure the fact that access originates from an Agent; this prohibition includes (a) simulating human browsing and interaction patterns, and (b) solving or bypassing CAPTCHA or other human‑verification mechanisms; (3) respond truthfully to any prompt intended to distinguish human users from automated systems; (4) refrain from evading or circumventing any controls put in place to restrict, modify or govern Agent‑based access to the Services.

Section 15 – Termination

We may terminate this Agreement or suspend or revoke your access to the Services (or any part thereof) in our sole discretion at any time without prior notice. You shall remain liable for all outstanding sums accrued up to and including the date of termination.

Upon termination of these Terms, the following clauses shall survive termination: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, the Privacy Policy, and any other provisions intended by their nature to survive the ending of this Agreement.

Section 16 – Disclaimer of Warranties

Information made available via the Services is for general reference only. We do not warrant the accuracy, completeness or fitness for purpose of such information. Your reliance on such materials is undertaken entirely at your own risk. We disclaim all liability for any loss or detriment suffered by you, other visitors to the Services or third parties who rely on content published via the Services.

Except where explicitly stated otherwise by Elora Forever, the Services and all products supplied through the Services are provided on an “as‑is” and “as‑available” basis without representations, warranties or conditions of any description, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non‑infringement. We do not warrant, promise or guarantee that your use of the Services will be uninterrupted, timely, secure or error‑free. Certain jurisdictions restrict or prohibit the exclusion of implied warranties; accordingly, this disclaimer may not apply fully to you within your jurisdiction.

Section 17 – Limitation of Liability

To the fullest extent permissible under applicable law, Elora Forever, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, together with Shopify and its affiliated entities, shall not be liable for injuries, losses or claims of any nature, nor for any direct, indirect, incidental, punitive, special or consequential damages (including, without limitation, lost profits, lost revenue, lost savings, loss of data, cost of substitute goods or analogous losses) howsoever arising, whether founded in contract, tort (including negligence), strict liability or other legal theory. This exclusion applies to losses arising from your use of the Services or products obtained via the Services, or any other claim connected with your usage of the Services or products, including errors or omissions within content, or any loss or harm stemming from content or products published, transmitted or otherwise made available via the Services, even where we have been advised of the possibility of such damages.

Section 18 – Indemnification

You agree to defend, indemnify and hold harmless Elora Forever, Shopify and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against all third‑party losses, damages, liabilities and claims (including reasonable legal fees) arising out of: (1) your breach of these Terms of Service or any document incorporated herein by reference; (2) your violation of any applicable law or third‑party legal rights; or (3) your access to and use of the Services.

We will notify you of any third‑party claim triggering this indemnity obligation. Your indemnification obligation is not discharged merely by delayed receipt of such notice unless you suffer material prejudice as a direct consequence of the delay. We reserve the right to control the defence and settlement of such claims at your expense, including the appointment of legal counsel. We will not settle any claim imposing non‑monetary obligations upon you without your consent (which consent shall not be unreasonably withheld). You shall co‑operate fully in the defence of indemnified claims, including the provision of relevant documentation.

Section 19 – Severability

If any provision contained within these Terms of Service is held to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted under applicable law. The unenforceable portion shall be treated as severed from the remainder of this document; such ruling shall not affect the validity and enforceability of all remaining clauses.

Section 20 – Waiver; Entire Agreement

Our failure at any time to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with all policies and operating rules published on our website or otherwise relating to the Services, constitute the entire agreement and understanding between you and us governing your use of the Services. They supersede all prior or contemporaneous oral or written agreements, communications and proposals (including earlier versions of these Terms of Service). Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 – Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent; any purported attempt to do so shall be void. We may transfer, assign or delegate these Terms as well as our rights and obligations there‑under without requiring your prior consent or prior notification to you.

Section 22 – Governing Law and Jurisdiction

These Terms of Service, any separate agreement between us concerning provision of the Services, and all orders placed via this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms of Service or orders placed via this website.

Section 23 – Headings

Section headings used within this Agreement are included for convenience only. They shall not limit or otherwise affect the interpretation of these Terms.

Section 24 – Amendments to Terms of Service

You may review the most current version of these Terms of Service on this page at any time. We reserve the right, in our sole discretion, to update, revise or replace any portion of these Terms of Service by publishing revised content on our website. It is your responsibility to check our website periodically for amendments. Where required by applicable law, we will notify you of material changes, and revised terms shall take effect from the effective date specified in such notification. Your continued access to or use of the Services after revised Terms have been published shall constitute your acceptance of the amendments.

 
Elora Forever
support@eloraforever.com
Room 91, 1/F, Camelpaint Building Block 2, 62 Hoi Yuen Road, Kwun Tong, Hong Kong
+86 19927607710