Frequently Asked Questions
How do I know if my order was placed successfully?
Once your order is successfully placed, you will receive an order confirmation email with your order number and purchase details.
If you do not see the email, please check your spam or junk folder.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order.
We will do our best to accommodate your request, but once an order has entered processing, production, resizing, customization, or shipment, changes or cancellations may no longer be possible.
Can I change my shipping address after placing an order?
If your order has not yet shipped, contact us as soon as possible.
We may be able to update the shipping address before fulfillment begins.
Once an order has shipped, we may not be able to redirect the package.
How long does order processing take?
Most orders are processed within 2–5 business days.
Made-to-order, resized, personalized, or special-request jewelry may require additional processing time.
Shipping time begins after your order has been processed and dispatched.
Where do orders ship from?
Orders are processed and shipped from our international fulfillment center in China.
Once your order ships, you will receive tracking information by email.
How can I track my order?
After your order has shipped, we will send you a shipping confirmation email with a tracking number and tracking link.
Tracking information may take 24–72 hours to update after shipment.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on your destination.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
What payment methods do you accept?
Available payment methods will be displayed at checkout.
Depending on your location, these may include major credit cards and other supported payment options.
Is my payment information secure?
Payments are processed through secure payment providers available through our online store.
We do not directly store your full credit card details.
Can I order a different ring size, gold karat, or carat weight?
Available options are shown on each product page.
Depending on the item, you may be able to choose from different:
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Diamond carat weights
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14K or 18K yellow gold
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Ring sizes
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Bracelet lengths
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Other available specifications
If you need an option that is not listed, please contact us before placing your order.
Are your diamonds lab-grown?
Yes. Our diamond jewelry is made with lab-grown diamonds.
Lab-grown diamonds are real diamonds with the same chemical, physical, and optical properties as mined diamonds.
Are your diamonds IGI certified?
Qualifying diamonds are independently graded by the International Gemological Institute (IGI).
If an IGI grading report is included with a specific product, this will be stated on the product page or order details.
Will my jewelry come with a certificate?
Where applicable, qualifying diamond pieces include an IGI grading report or other relevant product documentation.
Please keep all certificates and original packaging, especially if you may need to request a return.
What if I receive the wrong or damaged item?
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include:
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Your order number
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A description of the issue
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Clear photos or video
We will review the issue and provide the appropriate next steps.
Can I return my order?
Eligible items may be returned within 30 days of delivery, provided they meet the conditions in our Return & Refund Policy.
Custom, engraved, resized, worn, or altered items may not be eligible for return.
Please contact us before sending any return.
How long does a refund take?
Once an approved return has been received and inspected, refunds are issued to the original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your payment provider.
Can I exchange an item?
Depending on availability, exchanges may be possible.
For a different size, carat weight, gold karat, or product, please contact us and we will advise you on the available options.
Still Need Help?
If you have any questions about your order, please contact us at:
Please include your order number whenever possible so we can assist you more quickly.