FAQs

Frequently Asked Questions

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds are real diamonds with the same chemical, physical, and optical properties as mined diamonds.

They offer the same brilliance, hardness, fire, and durability.

How are lab-grown diamonds different from mined diamonds?

The main difference is their origin.

Mined diamonds form naturally beneath the earth, while lab-grown diamonds are created in controlled environments using advanced technology that recreates the conditions in which diamonds form.

Both are real diamonds.

Are your diamonds IGI certified?

Qualifying diamonds are independently graded by the International Gemological Institute (IGI).

If an IGI grading report is included with a product, this will be stated on the product page.

What does an IGI certificate show?

Depending on the diamond and report type, an IGI grading report may include information such as:

• Carat weight

• Color

• Clarity

• Cut

• Polish

• Symmetry

• Measurements

• Identification details

What metals do you use?

Our jewelry is primarily crafted in solid 14K and 18K yellow gold.

Unlike gold-plated jewelry, solid gold contains gold throughout the piece rather than only on the surface.

What is the difference between 14K and 18K gold?

14K gold offers excellent durability and is well suited for everyday wear.

18K gold contains a higher proportion of pure gold and has a richer yellow tone.

Both are popular choices for fine jewelry.

How do I choose the right carat weight?

Carat refers to the weight of a diamond.

For earrings and tennis bracelets, you may see CTW, meaning total carat weight across all diamonds in the piece.

For solitaire rings and pendants, the listed carat weight may refer to the main center stone.

Please check the individual product page for exact details.

How do I find my ring size?

You can measure the inside diameter of a ring that already fits or measure the circumference of your finger.

Please visit our Size Guide for detailed instructions and size conversions.

What necklace length should I choose?

An 18-inch chain is one of the most versatile necklace lengths and typically sits around the collarbone.

Please refer to the individual product page and our Size Guide for available lengths.

How should a tennis bracelet fit?

A tennis bracelet should feel secure while still allowing comfortable movement.

As a general guide, you should be able to fit approximately one finger between the bracelet and your wrist.

How should I care for my jewelry?

We recommend:

• Avoiding harsh chemicals

• Removing jewelry before swimming, exercising, or heavy activity

• Cleaning with warm water, mild soap, and a soft brush

• Storing pieces separately to help prevent scratches

Please visit our Jewelry Care page for more detailed care instructions.

Can I wear my jewelry every day?

Our diamond and solid gold jewelry is designed for regular wear.

However, fine jewelry can still be damaged by impact, chemicals, or improper handling, so we recommend following our care guidelines.

Where do you ship from?

Orders are processed and shipped from our international fulfillment center in China.

How long does order processing take?

Most orders are processed within 2–5 business days.

Made-to-order, resized, personalized, or special-request jewelry may require additional processing time.

How long does shipping take?

Estimated delivery times vary by destination.

Typical delivery times are:

• United States: 7–12 business days

• Canada: 8–15 business days

• United Kingdom: 7–12 business days

• Europe: 8–15 business days

• Australia & New Zealand: 8–15 business days

• Other International Destinations: 10–20 business days

Delivery times are estimates and may vary due to customs, local carriers, holidays, or other delays outside our control.

Will I receive tracking information?

Yes.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and tracking link.

Tracking information may take 24–72 hours to update.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Can I change my shipping address after placing an order?

If your order has not yet shipped, please contact us as soon as possible.

We may be able to update the shipping address before fulfillment begins.

Once an order has shipped, we may not be able to redirect the package.

Can I cancel or change my order?

Please contact us as soon as possible.

We will do our best to accommodate your request, but once an order enters processing, production, customization, resizing, or shipment, changes may no longer be possible.

Can I return my jewelry?

Eligible items may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Items must generally be unworn, unused, and returned with the original packaging, certificates, and included accessories.

Custom, engraved, resized, worn, altered, or otherwise ineligible items may not be accepted for return.

What if my jewelry arrives damaged or incorrect?

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photos or video

We will review the situation and provide the appropriate next steps.

What if my tracking says delivered but I cannot find my package?

Please first check:

• Around your delivery location

• With household members

• With neighbors

• With building reception or management

• With your local delivery carrier

If you still cannot locate the package, please contact us as soon as possible.

Do you offer custom jewelry?

If custom options are available, they will be shown on the product page or can be discussed with our customer care team.

Custom-made, personalized, engraved, or specially resized pieces may be subject to different processing and return conditions.

How can I contact you?

For questions about products, sizing, orders, shipping, or returns, contact us at:

support@eloraforever.com

Please include your order number when contacting us about an existing purchase.

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