Returns & Refunds

Return & Refund Policy

Returns

We want you to feel confident with every purchase.

We accept eligible returns within 30 days of delivery. To qualify for a return, your item must be:

Unworn, unused, and in its original condition
Free from scratches, damage, alterations, or signs of wear
Returned with all original packaging, jewelry boxes, tags, certificates, and accessories
Accompanied by any original IGI grading report or certificate included with the order

Items that do not meet these conditions may not be eligible for a refund.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

How to Start a Return

To request a return, please contact our customer service team with:

Your order number
The item(s) you would like to return
The reason for your return

Once your return request is approved, we will provide you with the correct return instructions and return address.

Please do not send your order back to the address shown on the original shipping label unless instructed to do so.

Our fulfillment center and return processing address may be located in China.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Because international returns may be sent to our facility in China, we strongly recommend using a tracked and insured shipping service, particularly for fine jewelry and diamond pieces.

We are not responsible for returned packages that are lost, damaged, or delayed in transit.

Any customs duties, import taxes, brokerage fees, or other charges associated with a voluntary international return are the responsibility of the customer unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the item and packaging

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, return, or refund.

If the issue is confirmed to be our error, we will cover reasonable return shipping costs where applicable.

Non-Returnable Items

The following items are generally not eligible for return:

Custom-made or personalized jewelry
Engraved items
Rings that have been specially resized or altered at the customer's request
Items showing signs of wear, damage, or modification
Items returned without required original certificates or documentation
Gift cards
Items marked as Final Sale

For pierced earrings, items must be unworn and any hygiene seal or protective packaging must remain intact, where applicable.

If you are unsure whether an item is eligible for return, please contact us before placing your order.

IGI Certificates

If your jewelry was supplied with an original IGI grading report or certificate, the certificate must be returned together with the jewelry.

A return may be refused or subject to a deduction if the original certificate is missing, damaged, or not returned with the item, to the extent permitted by applicable law.

Refunds

Once we receive your return, our team will inspect the item and notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable, except where the return is due to an error on our part or where otherwise required by applicable law.

Any expedited shipping fees are also non-refundable.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and may be the responsibility of the customer.

Customs duties and taxes paid directly to government authorities or third-party carriers are generally not refundable by us.

Customers may need to contact their local customs authority regarding possible reimbursement of duties or taxes after a return.

Exchanges

If you would like a different carat weight, gold karat, ring size, or another product, please contact us.

Depending on availability, we may offer an exchange. In some cases, the fastest option may be to return the original item and place a new order.

Any price difference between products will apply.

Order Cancellations

Orders may begin processing shortly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make every effort to accommodate your request, but we cannot guarantee cancellation once an order has entered production, customization, resizing, or fulfillment.

Custom, engraved, resized, or made-to-order jewelry may not be eligible for cancellation once production has begun.