Track Your Order
Follow Your Order, Every Step of the Way.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and tracking link.
Use the tracking information provided to follow your package from dispatch to delivery.
How to Track Your Order
You can track your order using the tracking link included in your shipping confirmation email.
If your store uses an order tracking page or tracking app, enter your:
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Order number
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Email address or phone number
to view the latest shipping status.
When Will Tracking Become Available?
Tracking information may take 24–72 hours to update after your order has been shipped.
If your tracking number has been created but no movement appears yet, please allow additional time for the carrier to scan and process the package.
Why Has My Tracking Stopped Updating?
International shipments may occasionally go several days without a new tracking scan.
This can happen while the package is:
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In transit between countries
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Awaiting customs clearance
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Being transferred to a local delivery partner
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Moving between carrier facilities
A temporary pause in tracking does not necessarily mean the package is lost.
Delivered but Not Received?
If your tracking shows Delivered but you cannot locate your package, please check:
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Around your delivery location
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With family or household members
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With neighbors
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With building reception or management
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With your local delivery carrier
If you still cannot find the package, contact us as soon as possible.
Need Help?
If your tracking has not updated for an extended period, or you have any questions about your shipment, please contact us at:
Please include your order number and tracking number so we can assist you more quickly.