Shipping & Delivery
Shipping Made Simple.
We want your jewelry to arrive safely, securely, and with clear tracking from the moment it leaves our fulfillment center.
Orders are processed and shipped from our international fulfillment center in China.
Once your order is on the way, you will receive a shipping confirmation email with tracking information.
Order Processing
Most orders are processed within 2–5 business days.
Made-to-order, personalized, resized, or special-request jewelry may require additional processing time.
Processing time is separate from shipping time.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Estimated Delivery Times
Estimated delivery times vary by destination.
Typical delivery estimates are:
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United States: 7–12 business days
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Canada: 8–15 business days
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United Kingdom: 7–12 business days
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Europe: 8–15 business days
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Australia & New Zealand: 8–15 business days
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Other International Destinations: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, local carrier delays, weather, or other circumstances outside our control.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after the parcel has been handed to the carrier.
You can use the tracking link provided in your shipping confirmation email to follow your delivery.
Secure Shipping
Fine jewelry requires careful handling.
Orders are securely packaged before shipment, and tracking is provided for eligible deliveries.
For higher-value orders, a signature may be required upon delivery.
Please make sure your delivery address is accurate and that someone is available to receive the package where required.
Shipping Address
Please review your shipping address carefully before completing your order.
We may not be able to change the address once an order has entered fulfillment or has been shipped.
If you notice an error, contact us as soon as possible at:
We will do our best to help before the order is dispatched.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs policies vary by country, so we recommend checking with your local customs authority if you are unsure about possible charges.
We are not responsible for delays caused by customs processing.
Delivery Delays
While we work with shipping partners to provide reliable delivery, delays may occasionally occur due to:
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Customs clearance
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Local carrier disruptions
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Weather conditions
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Public holidays
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Incorrect or incomplete addresses
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High seasonal shipping volumes
If your package appears significantly delayed, please contact us and we will help review the tracking status.
Lost or Missing Packages
If your tracking shows no movement for an extended period, or if your package appears to be lost, please contact us.
We will work with the shipping carrier to investigate the shipment.
If tracking shows the package as delivered but you cannot locate it, please first check:
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Around the delivery location
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With household members
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With neighbors
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With building reception or management
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With your local carrier
Please contact us as soon as possible if the package still cannot be found.
Damaged Packages
If your package arrives visibly damaged, please take clear photos of the outer packaging before opening it.
If the jewelry inside is damaged or incorrect, contact us within 48 hours of delivery with:
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Your order number
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Photos of the packaging
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Photos or video of the item
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A brief description of the issue
We will review the situation and provide the appropriate next steps.
Multiple Items in One Order
In some cases, items from the same order may ship separately depending on availability or processing requirements.
If this happens, you may receive more than one tracking number.
There will be no additional shipping charge for split shipments unless otherwise stated.
Questions About Your Delivery?
If you have questions about your order or shipment, contact us at:
Please include your order number so we can assist you more quickly.